IT Support & Managed Services
Someone accountable for the technology, before and after something breaks.
When something breaks in a small firm, nobody in particular owns it. Adamant Tech does: support and security for firms of roughly 5 to 50 staff with no in-house IT, and hourly help for households. On-site across Gauteng, remote elsewhere in South Africa, with every change recorded in writing.
Managed services for small business
Two plans are offered, month-to-month after the initial term.
Essentials
- Remote helpdesk in business hours
- Patching and updates
- Microsoft 365 administration and backup
- Baseline endpoint protection
- Quarterly health report
Essentials + Security adds:
- Managed endpoint detection and response
- E-mail security
- Multi-factor authentication deployed and enforced
- Monthly patch and vulnerability report
- Annual phishing exercise
- A POPIA basics pack
Managed IT is quoted per user per month after a scoping conversation. On exit, the tenant, credentials and backups are handed over in full.
Hourly help for households
Remote or on-site help by appointment for households and home offices: updates, backups and security checks on request, with a written record of every change. Ad-hoc help is R450 per hour, and an on-site visit in Gauteng carries a R450 call-out. Details are on the Contact page.
How it runs
A scoping conversation sets what is covered. Work is logged, a report is issued each quarter, and scope is reviewed with the client on request.
Not included
Hardware, projects, emergency or after-hours attendance, repair of hardware under manufacturer warranty, and support for line-of-business software that Adamant Tech did not set up unless agreed. No uptime or response-time guarantee is given.